Shipping & Returns

 

General Item Returns

 

Returns Policy

 

Items must be returned within 45 days of invoice to be eligible for credit.

Returned items must be received by AM Conservation Group, in new condition and in the original packaging to be eligible for a refund.

AM Conservation Group will send a Return Merchandise Authorization (RMA) which must be included with the return shipment and the RMA number must be printed on the package in order for the returned material to be received at AM Conservation Group.

A 20% re-stocking fee will be assessed on all returns unless the return is a result of an error made by AM Conservation Group or the product is faulty.Contractor must work with product manufacturer directly to confirm if the product is faulty.

Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AM Conservation Group, in which case, AM Conservation Group will issue FedEx or other freight carrier labels to have the product picked up.

 

 

Incorrectly Shipped Orders

 

Eligible Time Period: Inspect your order within 2 business days from delivery date. If you received items you did not order, we will either send you a prepaid FedEx shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.

 

 

Damaged Item Returns

 

Eligible Time Period: Inspect your order within 2 business days from delivery date. If an order has arrived damaged you should notify the supplier, AM Conservation Group (AMCG), within 2 business days of delivery date. AMCG will ship replacements at no cost. Smart thermostats will need to be returned to AMCG prior to a replacement being sent. AMCG will notify you if any of the damaged items need to be returned and will send you a prepaid FedEx shipping label to do so.

 

 

Defective Item Returns

 

If smart thermostat is deemed truly defective by the manufacturer, NOT incompatible, contact the thermostat manufacturer to discuss replacement. See Below.

 

 

Defective Google Nest:

Support: https://support.google.com/googlenest/gethelp 

 

Returns Process 

You may request a return of most new, unopened items within 30 days of delivery for a full refund. AMCG will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.). 

  1. Items must be returned within 45 days of invoice to be eligible for credit. 

  1. Returned items must be received by the supplier AM Conservation Group (AMCG) in new condition and in the original packaging to be eligible for a refund. 

  1. AMCG will send you Return Merchandise Authorization (RMA) documentation which must be placed inside the return shipment package and RMA number printed on each package in order for returned material to be received at AMCG. 

  1. Return shipping cost is the responsibility of the customer unless the return is a result of an error made by AMCG, in which case, AMCG will send you a FEDEX shipping label. 

 

 

If you need to return an item, please  Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. If you have created an account on the Ameren Missouri Store you can also submit a return request but visiting your  My Account page. 

 

  

 

 
Shipping 

A confirmation email will be sent with the tracking code after your order has shipped. 

For any questions regarding returns or shipping please call 888-513-3005.